WARRANTY, RETURNS & RMA POLICY

Effective Date: January 1, 2026 Scope: Commercial Wholesale, Clinic Accounts, and OEM/ODM Partners Manufacturer: Mynlox (Xiamen Minle Electronics Co., Ltd.)

Mynlox designs and manufactures medical rehabilitation hardware, air compression therapy systems, and patient transfer solutions to stringent commercial quality and reliability standards. Because all sales are contracted at wholesale/factory-direct volume pricing, consumer-grade return policies do not apply. This policy governs product warranties, defective cargo handling, and our Return Merchandise Authorization (RMA) workflow.

1. B2B COMMERCIAL SALES & CANCELLATION TERMS

• No Change-of-Mind Returns: All confirmed wholesale purchases, sample transactions, and customized OEM/ODM production runs are considered final commercial contracts. We do not accept returns, refunds, or exchanges due to commercial slow sales, buyer error, or market condition shifts.

• Sample Pre-Validation: We strongly advise all prospective distributors and commercial clients to order sample units (1 to 3 pieces) to verify physical engineering quality, clinical ergonomics, interface software, and local regulatory suitability prior to placing volume production orders.

2. LIMITED FACTORY WARRANTY

Mynlox warrants that all delivered equipment is free from defects in materials and manufacturing workmanship under standard commercial and clinical operating conditions. The warranty period begins on the date the cargo arrives at the buyer's destination facility.

Warranty Coverage Breakdown:

A. Main Hardware Units (12 Months Warranty)

• Applies to: Electric controllers, air compression pumps, robotic glove control modules, transfer lift electric actuators, and central control boxes.

• Coverage: Free replacement parts, core motherboard modules, or replacement controller units.

B. Wearable Components (3 to 6 Months Warranty)

• Applies to: Pneumatic rehabilitation gloves, compression boots/arm cuffs, patient sling harnesses, and power adapters.

• Coverage: Replacement for manufacturing seam tears, internal bladder leaks, or electrical failures not caused by user abuse.

C. Consumables & Wear Items (Arrival / DOA Only)

• Applies to: Fastening velcro straps, air tubing connectors, cosmetic trim, and rubber footings.

• Coverage: Replaced if defective or missing upon initial receipt.

3. EXCLUSIONS FROM WARRANTY COVERAGE

Warranty protection is void under the following conditions:

1. Malfunctions caused by improper electrical voltage supply, water ingress, or external impact.

2. Unauthorized disassembly, structural modification, circuit reconfiguration, or repairs conducted without prior written factory consent.

3. Operation outside recommended technical load thresholds (such as exceeding rated maximum weight capacity on patient transfer lifts).

4. Normal cosmetic wear and tear incurred through routine clinical or home use.

5. Damage resulting from force majeure (flood, seismic event, warehouse fire, or transit accidents).

6. DEFECTIVE ON ARRIVAL (DOA) & TRANSIT DAMAGE PROCEDURES

If any equipment arrives in an inoperable state or sustains damage during transport, follow this standardized RMA procedure:

Step 1: Reporting Window Notice must be submitted in writing to info@minlemynlox.com within 7 business days of cargo receipt.

Step 2: Required Evidence

• Commercial Invoice number and Equipment Serial Number (located on the silver rating label).

• Clear photographs of outer cartons showing shipping labels, pallet condition, and internal cushioning.

• A short video (30 to 60 seconds) illustrating the functional failure, error code, or pneumatic leakage.

Step 3: Factory Assessment & Remediation

• Component Malfunction: Upon technical validation by our engineering team, Mynlox will dispatch required replacement modules (motor drive, air pump, valve block, or logic board) via expedited international air courier at our expense.

• Irreparable DOA Unit: If a main unit is fundamentally inoperable upon arrival due to a manufacturing defect, Mynlox will credit the unit value toward your next replenishment purchase or provide a replacement unit free of charge in your next scheduled shipment.

5. SPARE PARTS & TECHNICAL SUPPORT FOR OVERSEAS DISTRIBUTORS

To minimize local downtime and freight overhead for overseas distributors:

• Complimentary Spare Parts Kits: For FCL bulk container orders and volume OEM contracts, Mynlox provides 1% to 2% complimentary wearing spare parts (including quick-connect air nozzles, auxiliary limit switches, charging adapters, and cable sets).

• Engineering & Service Manuals: We provide exploded parts diagrams, diagnostic troubleshooting trees, and component replacement video tutorials to empower your in-house service engineers to execute rapid local turnaround.

6. RMA CONTACT & SUBMISSIONS

To submit a warranty ticket or order technical spare parts: RMA Department: info@minlemynlox.com Corporate Address: No. 62 Siming Industrial Park, Meixi Road, Tong'an District, Xiamen City, Fujian Province, China Customer Support: +86 18705922987